About the Course
8 Hours of Training (Available for 30 Days from Start Date)
Online-On Demand Training Content -- Asynchronous
Available 24/7 (Internet Connection Required)
Includes Videos, Quizzes, & Final Exam
PDF’s of Presentation Handouts Included
80% Required on All Quizzes prior to Unlocking Final Exam
2 Hour Final Exam; 80% Required to Pass
Business Basics and Fundamental Paradigns to Change Culture
Basics of Problems and Problem-Solving Steps
Data Collection, Graphs, and Feedback Loops
Trend Charts, Stacker Bar Graphs, Pareto Charts, Histograms, Scatter Diagrams, & Defect Maps
Types of Activities & Wastes,
Root Cause Analysis & Tools: Fishbone Diagram, Cause & Effect Analysis, Types of Variation, Is-Is Not Analysis, Process Mapping & Flow Charts, 5 Whys, Tree Diagrams & Why-Why Diagrams, Causal Chains
Developing Solutions and Prioritization, Planning & Execution Tools (PDCA & Action Logs)
Learn to Use Facts, Data, & Root Cause Analysis & PDCA to Solve Problems.
Learn how to quit dealing with the same symptoms and start reducing stress while improving performance.
Who Should Attend:
Problem-Solving is a core skill needed for every single level in an organization from top to bottom. It should start with members of Quality, Engineering, Continuous Improvement/Process Improvement, Managers, Supervisors, & Leads, then upper management, and staff & other employees. Fighting the same problems day in and day out is unnecessarily stressful and greatly hinders performance.
Michael is a dynamic Master Trainer delivering over 17 classes for more than 30 colleges & 50 other organizations. His training & education includes: Certified Lean Six Sigma Master Black Belt,
Certified TOC Jonah (Theory of Constraints), Critical Chain Project Management, B.S.--Computational Physics & Mathematics, and Actuarial Science.
Over the past 20 years, Michael has had the opportunity to drive cultural transformation and significant results in a variety of roles and a wide range of projects for an accumulation of over $40M/yr bottom line impact on profit.